Support Scope for the eADM Integration

This article clarifies the support responsibilities for the Gerica application provided by TietoEvry.

Identum offers an integration that connects our eADM with Gerica. Our role is to ensure that data synchronization between the two systems works properly.

However, Identum does not provide user support for the Gerica application itself. Gerica is a third-party product developed and maintained by TietoEvry.

Scope of Support

• Identum Support:

  • Issues related to the configuration of the integration between eADM Gerica.

  • Errors in data synchronization from eADM Gerica.

• TietoEvry Support:

  • Questions about how to use the Gerica software.

  • Functional errors or bugs in the Gerica application.

  • General operational questions about Gerica.