How to clear an attribute in a target system

You can use synchronization templates to clear the value of an attribute in a target system, such as Active Directory (AD). This is useful for removing outdated information and ensuring data consistency.

This guide provides procedures for two scenarios:

• Clear an attribute only when the corresponding source field is empty.

• Clearing an attribute for all users, regardless of the source data.

  
  

Procedure for clearing an attribute when the source is empty

This procedure explains how to clear the phone number attribute in Active Directory for users who do not have a value in the workPhone field in the source HR system.

1. Find and open the synchronization template you want to modify.

2. Find the attribute mapping you want to change, or add a new one.

3. In the mapping rule, leave the Source field blank.

4. Select the " Clear target " checkbox.

5. Save the synchronization template.

   
   

This new rule ensures that the target attribute will remain empty for all new users or users updated in the future.

Applying the change to existing users

To clear the attribute for all existing users, you must re-export the mapping.

1. In the saved template, click Export mapping.

2. Select All to apply the change to every user affected by this template.

3. Click Preview to review the changes. Confirm that the export will send an empty value to the target attribute.

4. Click Execute to start the process.

   
   

The attribute will be cleared for all relevant users during the next synchronization.

Procedure for clearing an attribute for all users

Follow these steps if you need to remove an attribute's value for all users managed by the template, for example, before you remove the mapping rule itself.