In addition to automated triggers, message templates can be sent manually. This allows you to send notifications on demand to specific users or groups.
You can target recipients in several ways:
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Individual users
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All users in a specific department
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All users with a specific role
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Users who meet the criteria of a defined rule set
Procedure
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Go to " Message Flows " in the main menu and search for the template you want to send.
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Open the template and click the "Send Notification " button at the bottom of the page. 3. Select the users the notification is for. After making your selection, click "Send Notification " again to confirm.
Warning: If the message flow is configured to send the notification to a manager or system administrator, the user you select here is not the final recipient. Instead, they are the subject of the message.
Example: Notifying an Administrator About New Users
In this example, we will send a notification to a system administrator for all user accounts created within the last seven days.
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First, create a Rule Set to identify the correct users. Configure a rule where the " Created " attribute is set to "After the current time plus 7 days." 2. Go to Message Flows and find the template you want to use. For this example, we'll use "ANS1 - User is created - SMS to employee [Mobile]".
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Click on the message thread to open it, and then click Send Notification.
Note: You can also use the paper airplane icon on the right side of the list as a shortcut to the send dialog.
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In the selection dialog, choose Rule Set and select the "Users created in the last 7 days" rule set you created earlier
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Click " Preview users " to verify that your rule set has selected the correct users.
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Once you have confirmed that your selection is correct, click " Send Notification " to complete the process.